Refund policy

Order Cancellation

You may cancel your order within 24 hours of placing it for a full refund, no questions asked.
After 24 hours, your order enters fulfillment and cannot be cancelled.
To cancel, contact us at [email] with your order number.
Returns & Exchanges (Worldwide)

Order Return/Exchange

You have 14 days from delivery to request a return, exchange, or store credit.
Items must be unworn, unwashed, and in original condition with tags attached.
Returns for refund: a $25 restocking fee applies (deducted from your refund).
Exchanges and store credit: always free, no fee.

Customers are responsible for return shipping costs.
Final sale items cannot be returned or exchanged.

EU / UK Customers
Under EU and UK consumer law, you have 14 days from delivery to withdraw from your purchase for any reason, with no restocking fee. Return shipping costs apply. After 14 days, our standard return policy above applies.

DEFICIENT PRODUCT RETURNS

All Goods are thoroughly inspected to ensure they are in a sellable condition prior to being sent to the Customer. However, if the Customer discovers that a Good is faulty or damaged (“Deficient Product”), the Customer must notify us within a reasonable time frame. If we inspect the Goods and confirm that there is a fault, we will accept the return and provide you with an exchange, repair, credit note or refund (at your election) using your original payment method.  However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality as a result of your misuse, damage or neglect.

If you believe an item you've purchased from us is a Deficient Product, contact us at customerservice@birthofroyalchild.com with (if applicable) images and other descriptions of the fault or deficiency.

Deficient Products can be returned within a reasonable timeframe (the length of which may depend on the circumstances) subject to proof of purchase (or where we have details of your purchase in our system).

Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Deficient Product returns are usually processed within 3 business days of receipt and you’ll receive an email detailing your return once this has been done.

We will cover the packaging and postage costs associated with you returning a Deficient Product. However, you are liable for any delivery costs if we reasonably determine that the returned product does not meet the criteria for being a Deficient Product.

LOST OR STOLEN RETURNS

Please note, we are not responsible for lost, stolen or undelivered returned parcels. Once you purchase an item, the risk of loss and title for the item passes to you upon our delivery of the product to the carrier for initial delivery.