SHIPPING POLICY
Processing & delivery times
- Orders are typically processed and shipped within 1-3 business days.
- US delivery: 3-7 business days after shipment.
- International delivery: 7-10 business days after shipment.
- Pre-order items ship separately on the date stated on the product page.
Shipping costs
- Free US shipping on orders over $250.
- Free international shipping on orders over $360.
Asia Shipping
Asian orders ship from our Asia warehouse.
- Delivery: 3–5 business days
- Free shipping on orders over $250
Duties & taxes
We cover all duties and taxes — no surprise fees on delivery.
Where we ship from
We primarily ship from our US warehouse. If an item is out of stock in the US, your order will ship from our China warehouse — in that case, delivery takes about 1-15 days in total.
Tracking
You'll receive a confirmation email when your order is placed, and tracking information once it ships.
Lost or stolen packages
If tracking shows your package as delivered to the address you provided at checkout, we are unable to offer a refund or replacement. If your tracking hasn't updated or shows a delivery issue, contact customerservice@birthofroyalchild.com and we'll do our best to help.
RETURN & REFUND
You have 14 days from delivery to request a return, exchange, or store credit. All returned items must be unworn, unwashed, and in original condition with tags still attached. Items received in any other condition will be sent back at your expense unless otherwise agreed. A $25 restocking fee applies to refunds (deducted from your refund); exchanges and store credit are always free. Customers are responsible for return shipping costs. US customers who choose an exchange or store credit receive a free US return label. Final sale items cannot be returned or exchanged. To initiate a return, contact customerservice@birthofroyalchild.com.